Notice of Non-Discrimination and Affirmative Action: Complaint, Grievance and Appeal Procedures
CCCOnline, and all of its partner institutions, are equal-opportunity educational institutions and do not discriminate on the basis of race, color, national or ethnic origin, religion, sex or sexual orientation for programs, activities, or employment, in accordance with the Civil Rights Act of 1964, Title IX of the Educational Amendments, Section 504 of the Rehabilitation Act; and the Americans with Disabilities Act of 1990.
Complaint, Grievance and Appeal Procedures
If you are taking any CCCOnline courses, and you have a complaint about your experience with CCCOnline, you have three options:
1. You can file an online complaint form (https://at.ccconline.org/students/loginStart.php?op=%2Fstudents%2FComplaint_Form%2Findex.php) with CCCOnline. Your complaint will be forwarded to the appropriate staff member, based on the nature of the complaint. An email will be sent to your student email account regarding the resolution and/or next steps needed to resolve your complaint.
2. You can follow CCCOnline’s process for student grievances, which requires contacting your home college, as stated below under “What is a Grievance?” You may also contact the Higher Learning Commission, (http://www.ncahlc.org/information-for-the-public/complaints.html) which is the Colorado Community College System’s accrediting agency.
3. If you are residing outside of Colorado while attending CCCOnline, in many cases you can file a complaint in the state where you are residing. As required by federal regulations, here is a list of agencies in each state (http://www.sheeo.org/stateauth/Links%20to%20Complaint%20Process.pdf) where complaints can be filed.
Before exercising any of the above options, you should know that most (if not all) external complaint processes require that the student exhaust all avenues of complaint internal to the institution before a grievance will be considered.
What is a Grievance?
A grievance matter is any alleged action that violates written college policies, state laws, federal law, is arbitrary or capricious or is discriminatory in regards to race, religion, color, national origin, sex, age, or disability. Matters that cannot be grieved include those matters in which the college is without authority to act, academic decisions (unless there is an allegation the decision was influenced by discrimination), and disciplinary actions. Grievances must be filed at your home college. (See page 20 of this handbook).
CCCO Grade Appeal and Academic Misconduct Procedure
For student grade/instructor issues:
- Students will be asked to resolve the student/grade issue with their instructor. If this is unsuccessful, the student should file an online complaint form. (https://at.ccconline.org/students/loginStart.php?op=%2Fstudents%2FComplaint_Form%2Findex.php). The complaint form will be forwarded to the appropriate CCCO Program Chair, Associate Dean, and Academic Dean accordingly and in this order.
- If the student issue is not resolved at the Associate Dean level, the CCCO Academic Dean will have the final decision. This decision will be communicated to the student.
- Final course grades can only be appealed if the student can substantiate that the grade was arbitrary and capricious on the part of the instructor and/or if the instructor did not follow the course syllabus. Appeals for final course grades MUST be submitted to CCCOnline in writing within 30 days of the last day of the course. Students may use the CCCOnline Complaint form to submit their request for appeal.
For student misconduct issues:
- Students will be asked to resolve the conflict with their instructors. If this is unsuccessful, the appropriate CCCO Program Chair, Associate Dean, and Student Services Director will be brought in accordingly and in this order.
- If the student issue is not resolved at the Associate Dean level, the CCCO Student Services Dean will have the final decision. This decision will be communicated to the student.
- At the jurisdiction of the CCCO Student Services Director and/or for repeated student misconduct offenses, the CCCO Student Services Director will contact the student’s home college and notify the appropriate person(s) of the student’s misconduct.
For all student grade/instructor and misconduct issues, the CCCO Academic Dean and the Student Services Director will work with the student’s home college to resolve these issues as appropriate.