Lab Kit FAQ

Spring 2024   (Revised 12/07/2023)

 

BIO1005, BIO1111, BIO1112, BIO2101, BIO2102, BIO2104, BIO2121, CHE1011, CHE1012, CHE1111, CHE1112, ENV1111, GEY1111, GEY1112, PHY1105, PHY1111, PHY1112, PHY2111, PHY2112

  • When you sign in to your course for the first time, you will be requested to enter a shipping address for your lab kit. Please fill this out promptly to ensure timely delivery of your kit. You can also click on the “Lab Kit Order Form” link on your course homepage.
  • A shipping address must be provided before the last day to drop the course (census day). No lab due date extensions will be given for addresses submitted late.
  • A confirmation email will be sent to your student email account. Please review it to ensure your shipping information is correct. Colorado Online and its lab kit vendors are not responsible for kits sent to incorrectly entered addresses.
  • The Colorado Online Learning Resources Coordinator will place your lab kit order for you after census day for the current session.

  • Lab kits for spring sessions will be ordered based on course start dates:
  • CCCOnline Courses (C sections):
    • 15-week course start: 01/29/2024
      • International order date: 02/02/2024
      • Census date: 02/13/2024
      • Domestic order date: 02/15/2024
    • 10-week course start: 03/04/2024
      • International order date: 03/08/2024
      • Census date: 03/14/2024
      • Domestic order date: 03/18/2024
  • Colorado Online Courses (X sections):
    • 15-week course start: 01/16/2024
      • International order date: 1/19/2024
      • Census date: 01/31/2024
      • Domestic order date: 02/05/2024
    • 10-week course start: 2/19/2024
      • International order date: 2/23/2024
      • Census date: 02/29/2024
      • Domestic order date: 3/4/2024
    • 7-week 1 course start: 1/16/2024
      • · International order date: 1/19/2024
      • · Census date: 01/24/2024
      • Domestic order date: 01/29/2024
    • 7-week 2 course start: 3/18/2024
      • International order date: 03/21/2024
      • Census date: 03/26/2024
      • Domestic order date: 04/01/2024
  • Please allow 1-2 business days for processing and 7-10 business days for delivery.
  • Assignments that rely on the lab kit will not be due until after this period

  • Yes. Send an email from your student email account to bookstore.online@cccs.edu. Please include your name, S#, course name and number, and your correct address.

  • All address changes must be submitted before the end of business the day before lab kits are ordered.

  • Lab kits cannot be shipped to a PO Box, but may be shipped to an APO address; however, some kits contain chemicals that require a physical shipping address only.
  • Complete the shipping address pop-up in your course as soon as possible to help ensure timely delivery of your kit.
  • Because international shipping takes longer, Colorado Online will order kits for international students approximately one week after class begins.
  • You should inform your instructor that you’re studying abroad, as special consideration may be given to international students who do not receive their lab kit in a timely manner.
  • Because kits must be approved by customs, you should expect some delays. Colorado Online and our lab kit vendors are not responsible for delays or kits that are not delivered internationally.
  • It’s possible that some countries may charge additional duties, taxes, or other fees to deliver your kit. These fees will need to be paid by you upon delivery of the kit and are not included in your tuition.
  • If you refuse shipment of your lab kit, you will not receive a refund and may be responsible for paying an additional cost to return your lab kit.
  • You should not travel by air or train with your kit because the contents are generally prohibited.
  • It doesn’t matter if you check the kit in your luggage or attempt to travel with it as a carry-on. Your kit could be confiscated and not returned to you.
  • No. Each person enrolled in a lab course pays for an individual kit.
  • All experiments in your course must be performed with the materials in your own kit.
  • No. Only new or previously approved kits may be used.
  • Please contact your instructor and the Colorado Online Bookstore at bookstore.online@cccs.edu.
  • If you’re not home to receive your kit, UPS or FedEx will often leave your lab kit at your door. It is at the discretion of the driver where your kit is left.
  • If you live in an apartment, it may be left at the leasing office.
  • It is recommended if you’re not at home during the day to receive your kit, you should have it sent to your place of work or a location where it will be easily delivered to you in a timely manner.
  • Shipping charges are built into your lab kit fee; however, if your kit is returned to the vendor as undeliverable for any reason, it will be your responsibility to pay for redelivery of your lab kit.
  • For the fall session, if you drop your course before the census date (these vary depending on the course and start date) a kit will not be shipped to you, and you will receive a refund for the lab kit fee.
  • You must use your student email account and contact the Colorado Online bookstore at bookstore.online@cccs.edu for return approval.
  • Once you receive your kit, you have 30 days to return it, unopened and unused, if you choose to drop your class.
  • Colorado Online will assess these cases on an individual basis. Please email your instructor to determine if your kit is still usable.
  • You must have instructor approval to receive an exemption.
  • Some do have microscopes in the lab kit, and some will need to be purchased separately. Please contact your instructor to see if you need to purchase a microscope or not.
  • You need to take a photograph that shows your lab kit, the shipping label, and yourself. This needs to be uploaded to the Dropbox to authenticate your lab kit.
  • You also need to review the content list to take inventory of your lab kit. You have three business days to report a problem to the lab kit vendor and order replacements parts.
  • The content list that came with your kit has detailed information about whom you should contact.
  • You have three business days from the receipt of your kit to report any problems to the lab kit vendor and order replacement parts at no charge.

Watch the Informational Lab Kit Video Series

Let's Talk About Lab Kits. What is a Lab Kit?
Let's Talk About Lab Kits. How Do You Receive a Lab Kit?
Let's Talk About Lab Kits. I've Received My Lab Kit...Now What?
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