Lab Kit FAQ

Spring 2023    (Revised 01/09/23)

 

BIO1005, BIO1111, BIO1112, BIO2101, BIO2102, BIO2104, BIO2121, CHE1011, CHE1012, CHE1111, CHE1112, ENV1111, GEY1111, GEY1112, PHY1105, PHY1111, PHY1112, PHY2111, PHY2112, SCI1055, SCI1056

  • When you sign in to your course for the first time, you will be requested to enter a shipping address for your lab kit. Please fill this out promptly to ensure timely delivery of your kit. You can also click on the “Lab Kit Order Form” link on your course homepage.
  • A shipping address must be provided before the last day to drop the course (census day). No lab due date extensions will be given for addresses submitted late.
  • A confirmation email will be sent to your student email account. Please review it to ensure your shipping information is correct. CCCOnline and its lab kit vendors are not responsible for kits sent to incorrectly entered addresses.
  • CCCOnline will place your lab kit order for you after census day for the current session.

  • Spring 15-week session lab kits will be ordered on 02/09/2023, spring 10-week session kits will be ordered on 03/13/2023.
  • Please allow 1-2 business days for processing and 7-10 business days for delivery.
  • You will receive an email from the lab kit company with tracking information once they ship your kit.
  • Assignments that rely on the lab kit will not be due until after this period.

 

  • Send an email from your student email account to bookstore.online@cccs.edu. Please include your name, S#, course name and number, and your correct address.
  • All address changes must be submitted before the end of business the day before lab kits are ordered.
  • Lab kits cannot be shipped to a PO Box, but may be shipped to an APO address; however, some kits contain chemicals that require a physical shipping address only.
  • Complete the shipping address pop-up in your course as soon as possible to help ensure timely delivery of your kit.
  • Because international shipping takes longer, CCCOnline will order kits for international students approximately one week after class begins.
  • You should inform your instructor that you’re studying abroad, as special consideration may be given to international students who do not receive their lab kit in a timely manner.
  • Because kits have to be approved by customs, you should expect some delays. CCCOnline and our lab kit vendors are not responsible for delays or kits that are not delivered internationally.
  • It’s possible that some countries may charge additional duties, taxes, or other fees to deliver your kit. These fees will need to be paid by you upon delivery of the kit and are not included in your tuition.
  • If you refuse shipment of your lab kit, you will not receive a refund and may be responsible for paying an additional cost to return your lab kit.
  • You should not travel by air or train with your kit because the contents are generally prohibited.
  • It doesn’t matter if you check the kit in your luggage or attempt to travel with it as a carry-on. Your kit could be confiscated and not returned to you.
  • Each person enrolled in a lab course pays for an individual kit.
  • All experiments in your course must be performed with the materials in your own kit.
  • Only new or previously approved kits may be used.
  • If you’re not home to receive your kit, UPS or FedEx will often leave your lab kit at your door. It is at the discretion of the driver where your kit is left.
  • If you live in an apartment, it may be left at the leasing office.
  • It is recommended if you’re not at home during the day to receive your kit, you should have it sent to your place of work or a location where it will be easily delivered to you in a timely manner.
  • Shipping charges are built into your lab kit fee; however, if your kit is returned to the vendor as undeliverable for any reason, it will be your responsibility to pay for redelivery of your lab kit.
  • For the Spring session, if you drop your course before the census date (02/07/2023, or 03/09/2023 for the 10w session), a kit will not be shipped to you and you will receive a refund for the lab kit fee.
  • You must use your student email account and contact the CCCOnline book store at bookstore.online@cccs.edu for return approval.
  • Once you receive your kit, you have 30 days to return it, unopened and unused, if you choose to drop your class.
  • CCCOnline will assess these cases on an individual basis. Please email your instructor to determine if your kit is still usable.
  • You must have instructor approval to receive an exemption.
  • Be prepared to provide the following information to your instructor:

A photo of you and the kit (if the box is unopened).

If you opened the box, you must go through the contents and sign the packing list to attest you have all materials. 

If you did use up a minimum number of items like chemicals, etc. you must list these out and contact the lab kit vendor for any replacement materials, providing your instructor the date/time you contacted the vendor and the expected shipment date. (Note – you will be charged for these materials by the lab kit vendor.)

Please provide the following as well: 

Student S#
Home college
Telephone number
Previous lab course you were enrolled in
Semester and year you were enrolled in that course
The lab kit order number (this is mandatory and can be found in the confirmation email you received from the lab kit vendor when you originally ordered it – or it could be on the packing list)
The date of the original order

 

  • Microscopes must be purchased separately, either from your home college bookstore, local sources, or an online retailer.
  • You need to take a photograph that shows your lab kit, the shipping label, and yourself. This needs to be uploaded to the Dropbox to authenticate your lab kit.
  • You also need to review the content list to take inventory of your lab kit. You have three business days to report a problem to the lab kit vendor and order replacements parts.
  • The content list that came with your kit has detailed information about whom you should contact.
  • You have three business days from the receipt of your kit to report any problems to the lab kit vendor and order replacement parts at no charge.

Watch the Informational Lab Kit Video Series

Let's Talk About Lab Kits. What is a Lab Kit?
Let's Talk About Lab Kits. How Do You Receive a Lab Kit?
Let's Talk About Lab Kits. I've Received My Lab Kit...Now What?
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